Shipping Times 

All of our items are made to order. This means as soon as you order, we get to work on producing your item.

• Please allow 5-7 business days to receive a tracking number.

• Depending on your location, shipping time is quoted by the mail carrier as 4-12 business days.

• Free Shipping for orders above U$50

 

Any doubts? Click here 👉 FAQ. 

Where is the tracking number for my order?

Our items are made to order, processed as soon as you place your order. After it's produced, packaged and shipped, you'll receive a tracking number within 5-7 business days.
If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

 

Does the price include customs fees/import taxes?

The order price you paid us only covers the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Please consider the tax laws of your country before purchasing.

 

Why hasn't my tracking information updated?

Tracking information isn't always real-time. Shipping providers might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

 

I just placed an order, but I accidentally put in the wrong shipping address! What should I do?

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best. 

 

The customs information says that my international order is stuck at a sorting facility! What does that mean?

Customs information for international orders is not quite the same as tracking information. Customs information is only updated when it is relevant to the customs process. Even if it appears that your order is “stuck” in a sorting facility, there’s no need to worry – your order is likely much further along than it appears.

 

If you have any questions, feel free to reach out to us by email at:
support@kalispace.com

 

Because our items are made to order, at the time the order is placed, certain conditions apply:

• If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.

• Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item).

• For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have any inventory on hand and produce your item only when you place the order so therefore there is no item to be exchanged.

We are here to support you! After contacting us, we will walk you through the steps to ship the item back to us if needed.

 

If you have any questions, feel free to reach out to us by email at:
support@kalispace.com